SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hongkong will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KPOP MERCHANDISE ONLINE STORE - BTS MERCHANDISE - BLACKPINK - EXO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent jacket, a little with a shine and velvet to the touch. Class.
It came in 2 weeks in kiev, super! I took the size m to be slightly oversize (my size is-s), if i took s-would limit the actions. The store is pleasant, the sweatshirt is warm! (for the autumn, on the naked body) very, very satisfied. At a height of 167 m ideally approached: not long, the sleeves are just right. Thank you!
The sweatshirt came very quickly, the quality is just fine, the size came up perfectly, thanks to the store for the vip code and comb!
All super sleeves are slightly too big, the length of the product itself is gorgeous
Synthetic fabric, but pleasant, can be worn. I ordered a larger size. As a gift, the store put the coupon for the next purchase and a simple comb
The goods came in 20 days, track tracked. excellent quality, very fit. The child is very pleased. Thank you very much to the store. I will order more.
Cool!)
I love the products and thank you so much for the gift. Completely satisfied
Very cool sweatshirt. Insanely soft, i do not want to shoot. The color is slightly darker than in the photo, but still very much. At its size with took m and did not regret, the village is very cool after washing the letters did not fit. I recommend.
Excellent quality! Recommend)
Delivery to moscow 24 days, all as in the description. Put a mini clearance as a gift.
Very cool! I advise everyone☺Inside the fabric is a warm fleece, the color is soft pink i was happy to buy
Delivery is very fast, 3 weeks. Sweatshirt took on size more, because. I'm in position, i thought my size will be narrow, but it turned out to be strong with a margin. Take your size, oversize sweatshirt. The color is slightly different, more to yellow than to mustard, the letters are not blue, but black. But in general, the order is satisfied, the sweatshirt is warm.
Excellent hoodie!!! Worried about the size. I wanted not to be in the guise and sleeves long!!! I ordered l, and did not lose. What you need!!!! And delivery is fast such. I thought as usual 2 months to go. Just to the cold i will get!!! And no only a week two was a package.
Nice sweatshirt
I took l to have an oversize, rather thin fabric, color as in the photo
Very cool sweatshirt, incredibly stylish looks, i'm delighted with one word. On height 161, weight 46 ordered m. It is wide, but it looks even steeper
Very good quality, arrived very quickly and thank you for brindezinho.
good quality, fast shipment
The product came for 2 weeks in ukraine, at 88-60-91 took l rosmer, everything came up, oversize as i wanted, i recommend)
A wonderful sweatshirt, on my usual s ordered xl and came as an overtime perfectly. Delivery is fast, the store answered all the questions and also put the gift. Thank you, i will order more
The sweatshirt is very cool, i'm delighted!
Thank you very much to the store! I really wanted myself a sweatshirt, i decided to order this one and did not lose it, i usually wear 44-46, but i took l, i could take a smaller size, but this one i really like. It is warm enough, sewn well, without threads and defects. As a gift the seller put the comb
Super, thank you!!!
Og80 from 62, took m. On fleece, pleasant to the body. Sent quickly, as a gift put a comb. I recommend